1. Introduction
Welcome to Trenvora! We operate the website https://trenvora.com (the “Site”), where we offer high-quality kitchen appliances including toasters, cookers, and electric kettles for customers across the United States.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our Site or make a purchase. At Trenvora, your privacy matters, and we are committed to providing a safe, transparent, and secure shopping experience.
2. Information We Collect
When you visit our Site, we automatically collect certain details about your device, such as your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we gather information about the pages or products you view, the websites or search terms that led you to our Site, and how you interact with our pages. This is called Device Information.
We collect Device Information using technologies including:
Cookies: Small data files placed on your device that may contain an anonymous unique identifier.
Log Files: Files that track actions on the Site, including IP address, browser type, ISP, referring/exit pages, and timestamps.
Web Beacons, Tags, Pixels: Tools used to understand how customers browse the Site.
When you make—or attempt to make—a purchase, we collect information necessary to process your order. This includes your name, billing and shipping address, payment details (Visa, Mastercard, American Express, PayPal, or Stripe), email address, and phone number. We call this Order Information.
When we refer to Personal Information in this Privacy Policy, we mean both Device Information and Order Information.
3. How We Use Your Personal Information
We use the Order Information to:
– Process and fulfill your purchases
– Arrange shipping and delivery
– Send order confirmations, updates, and receipts
– Communicate with you about your order or customer service requests
– Detect and prevent fraud or security risks
– Provide product recommendations or marketing updates based on your preferences (only when allowed)
Device Information helps us:
– Improve and optimize our Site
– Understand customer browsing behavior
– Analyze the performance of our marketing campaigns
– Detect fraud and protect the Site from misuse
4. Sharing Your Personal Information
We share your Personal Information with trusted third-party partners who help operate our Site and process your orders.
For example:
WooCommerce powers our online store.
Google Analytics helps us understand how customers use our website.
You can learn more about Google’s data practices on their Privacy Policy page and opt out through Google Analytics opt-out tools.
We may also share information when required to comply with legal obligations such as subpoenas, search warrants, or lawful government requests.
We do not sell your Personal Information to any third parties.
5. Your Rights
You can request access to the personal information we hold about you and ask for corrections, updates, or deletion.
U.S. residents may also have additional rights under state privacy laws, including:
– The right to know what information is collected
– The right to request deletion
– The right to opt out of the sale of personal information
Trenvora does not sell personal information.
6. Do Not Track
Our Site does not change its data-collection practices in response to Do Not Track signals from browsers.
7. Data Security
We use multiple security measures to protect your Personal Information. All sensitive data, including payment details, is transmitted via SSL (Secure Socket Layer) encryption. Only authorized personnel with confidential access rights can handle this information.
8. Data Retention
We keep your Order Information for our records unless you request that it be deleted.
9. Children’s Privacy
Our Site is not intended for individuals under 13. We do not knowingly collect data from children under 13.
If you believe your child has provided us with Personal Information, please contact us immediately at support@trenvora.com for removal.
10. Links to Other Websites
Our Site may contain links to external websites. Trenvora is not responsible for the content, policies, or practices of third-party sites. We recommend reviewing their privacy policies before sharing personal information.
11. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our business, legal requirements, or operational updates. Any changes will be posted on this page. Please review the policy from time to time.
12. Contact Us
For questions about our Privacy Policy or if you wish to make a complaint, you may contact us by email, phone, or mail:
Email: support@trenvora.com
Trenvora
6502 Grape Rd
Indiana, 46544
United States