Trenvora Deck the Halls 2 Quart Tea Kettle

Return and Refund Policy

At Trenvora, your satisfaction is our priority. We want you to feel confident when shopping for our high-quality kitchen appliances, including toasters, cookers, and electric kettles. If something isn’t the right fit, we’re here to make the return process simple and stress-free.

Located at 3369 Tates Creek Rd, Lexington, Kentucky 40502, United States, Trenvora ensures every customer receives fair service and clear return guidelines.

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30-Day Return Policy

You may request a return within 30 calendar days from the date your order was delivered.
After 30 days, we are unable to offer refunds.

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Return Eligibility

To qualify for a return, your item must be:

• Unused and in perfect working condition

• Free from wear, marks, or signs of use

• Returned in its original packaging

• Complete with all accessories, manuals, and tags

Items that are used, damaged, altered, or missing original packaging cannot be accepted for return.

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Non-Returnable Items

For safety and hygiene reasons, certain items may be marked as non-returnable on their product page. If an item is not clearly marked as non-returnable, the standard return policy applies.

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How to Start a Return

To initiate a return, please contact our customer support team with your order number and reason for return:

Email: support@trenvora.com
Phone: +1 360-754-8000 (Monday–Friday, 9 AM–5 PM EST)

Once approved, we will email you a prepaid return shipping label along with instructions on how to send your item back.
Please do not ship any item without contacting us first, as unauthorized returns may not be processed.

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Return Shipping

Trenvora covers the cost of return shipping for all eligible returns.
Simply use the prepaid return label provided by our support team.

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No Restocking Fees

We do not charge any restocking fees.
Your return process stays simple, transparent, and fair.

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Refund Process

After your item reaches our facility, it will undergo inspection.
You will receive an email confirming whether your refund has been approved or rejected.

If approved:

• Refunds are issued to your original payment method

• Processing typically takes 5–10 business days

• Additional time may be required by your bank or credit card provider

If Your Refund Has Not Arrived

Please follow these steps:

1. Check your bank account

2. Contact your credit card provider

3. Contact your bank for pending processing

4. If the issue persists, email us at support@trenvora.com

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Exchanges

Trenvora currently does not support direct exchanges.
If you need a different product, please:

1. Return the original item for a refund

2. Place a new order on https://trenvora.com

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Damaged or Incorrect Items

If you received a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Provide:

• Order number

• Photos of the product and packaging

• Description of the issue

We will resolve the issue quickly — either by sending a replacement or issuing a full refund, including shipping.

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Shipping Information (For Reference)

Orders are processed within 1–2 business days.
We offer Free Standard Shipping within the United States.
Estimated delivery is 3–5 business days after processing.
International shipping is not available at this time.

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Payment Methods Accepted

Trenvora accepts:

• Major Credit/Debit Cards (Visa, Mastercard, American Express)

• PayPal / Stripe

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Contact Us

For any questions regarding returns, refunds, or assistance with your order:

Company Name: Trenvora
Website: https://trenvora.com
Email: support@trenvora.com
Address: 6502 Grape Rd Indiana 46544 USA