At Trenvora, your satisfaction is our priority. We want you to feel confident when shopping for our high-quality kitchen appliances, including toasters, cookers, and electric kettles. If something isn’t the right fit, we’re here to make the return process simple and stress-free.
Located at 3369 Tates Creek Rd, Lexington, Kentucky 40502, United States, Trenvora ensures every customer receives fair service and clear return guidelines.
30-Day Return Policy
You may request a return within 30 calendar days from the date your order was delivered.
After 30 days, we are unable to offer refunds.
Return Eligibility
To qualify for a return, your item must be:
Unused and in perfect working condition
Free from wear, marks, or signs of use
Returned in its original packaging
Complete with all accessories, manuals, and tags
Items that are used, damaged, altered, or missing original packaging cannot be accepted for return.
Non-Returnable Items
For safety and hygiene reasons, certain items may be marked as non-returnable on their product page. If an item is not clearly marked as non-returnable, the standard return policy applies.
How to Start a Return
To initiate a return, please contact our customer support team with your order number and reason for return:
Email: support@trenvora.com
Phone: +1 360-754-8000 (Monday–Friday, 9 AM–5 PM EST)
Once approved, we will email you a prepaid return shipping label along with instructions on how to send your item back.
Please do not ship any item without contacting us first, as unauthorized returns may not be processed.
Return Shipping
Trenvora covers the cost of return shipping for all eligible returns.
Simply use the prepaid return label provided by our support team.
No Restocking Fees
We do not charge any restocking fees.
Your return process stays simple, transparent, and fair.
Refund Process
After your item reaches our facility, it will undergo inspection.
You will receive an email confirming whether your refund has been approved or rejected.
If approved:
Refunds are issued to your original payment method
Processing typically takes 5–10 business days
Additional time may be required by your bank or credit card provider
If Your Refund Has Not Arrived
Please follow these steps:
Check your bank account
Contact your credit card provider
Contact your bank for pending processing
If the issue persists, email us at support@trenvora.com
Exchanges
Trenvora currently does not support direct exchanges.
If you need a different product, please:
Return the original item for a refund
Place a new order on https://trenvora.com
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Provide:
Order number
Photos of the product and packaging
Description of the issue
We will resolve the issue quickly — either by sending a replacement or issuing a full refund, including shipping.
Shipping Information (For Reference)
Orders are processed within 1–2 business days.
We offer Free Standard Shipping within the United States.
Estimated delivery is 3–5 business days after processing.
International shipping is not available at this time.
Payment Methods Accepted
Trenvora accepts:
Major Credit/Debit Cards (Visa, Mastercard, American Express)
PayPal / Stripe
Contact Us
For any questions regarding returns, refunds, or assistance with your order:
Company Name: Trenvora
Website: https://trenvora.com
Email: support@trenvora.com
Address: 6502 Grape Rd Indiana 46544 USA