Welcome to Trenvora. Our goal is to deliver your toasters, cookers, electric kettles, and other kitchen essentials quickly and reliably. This Shipping Policy explains how we process, ship, and deliver orders within the United States.
Order Processing Time
All orders placed through Trenvora are processed within one to two business days. We do not process or ship orders on weekends or national holidays. During peak seasons or promotional events, processing times may take slightly longer. If your order is expected to experience a significant delay, we will notify you through email at support@trenvora.com or by phone at +1 360-754-8000.
Shipping Coverage
Trenvora currently ships exclusively within the United States. At this time, we do not provide international shipping services.
Shipping Rates and Delivery Estimates
Trenvora proudly offers Free Shipping on all orders, with no minimum purchase required. After your order is processed, the estimated delivery timeframe is three to five business days. Delivery times are estimates and not guaranteed, as unexpected delays may occur due to carrier issues, weather conditions, or other unforeseen factors.
Shipment Confirmation and Tracking
Once your order has shipped, you will receive a Shipment Confirmation email. This email will include your tracking number, which becomes active within twenty-four hours. You can use this tracking number to check the status of your delivery on the carrier’s website.
Damaged or Lost Shipments
We carefully inspect and package every product to ensure it reaches you safely. However, once the package leaves our facility, Trenvora is not liable for damage or loss during transit. If your order arrives damaged, contact us immediately at support@trenvora.com with photographs of the damaged product and packaging. We will guide you through the carrier’s claim process. Keep all original packaging materials and the damaged item, as they may be required for the claim.
If tracking information shows your package has been delivered but you have not received it, please contact the carrier first. If the issue remains unresolved, reach out to our customer service team and we will do our best to assist you.
Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout. If an incorrect address results in a returned package, you may be responsible for additional re-shipping fees. Please review your shipping details carefully before placing your order.
Contact Us
If you have any questions regarding your order or need help with a shipping-related concern, our customer service team is here to assist you during business hours.
Business Name: Trenvora
Website: https://trenvora.com
Email: support@trenvora.com
Address: 6502 Grape Rd, Indiana 46544, United States