Welcome to Trenvora. These Terms and Conditions (“Terms”) govern your use of https://trenvora.com (the “Site”) and your purchase of any products from Trenvora. By using our Site or placing an order, you agree to these Terms. Please read them carefully before continuing.
1. Acceptance of Terms
By accessing our Site, browsing products, or placing an order, you agree to comply with these Terms and Conditions. These Terms apply to all visitors, customers, merchants, and content contributors. If you do not accept these Terms, you may not use our Site or purchase products from us.
2. About Trenvora
Trenvora is an online store based in the United States, specializing in high-quality kitchen appliances including toasters, cookers, and electric kettles. We are committed to offering reliable products and exceptional customer service.
Business Name: Trenvora
Website: https://trenvora.com
Address: 6502 Grape Rd, Indiana 46544, United States
Email: support@trenvora.com
Phone: +1 360-754-8000
Customer Support Hours: Monday–Friday, 9AM–5PM EST
3. Use of Our Website
You must be at least the age of majority in your state of residence to use this Site or make a purchase. You agree to provide accurate, current, and complete information when interacting with our Site. We are not responsible if any information provided on the Site is inaccurate or outdated. Any reliance on content from our Site is at your own risk.
You agree not to use our Site for any unlawful or unauthorized purposes. You must not transmit viruses, malicious software, or harmful code. Any misuse of the Site will result in termination of access.
4. Product Information
We make every effort to display accurate product images, descriptions, and colors. However, we cannot guarantee that your computer or device will display product colors perfectly. Product prices, descriptions, and availability may change at any time without notice. We reserve the right to discontinue any product at our discretion.
5. Order Acceptance and Cancellation
Receiving an order confirmation does not mean that your order has been accepted. Trenvora reserves the right to accept or decline any order for any reason. We may also request additional information before processing an order. If an order is declined after payment, the full amount will be refunded.
6. Payment Information
We accept secure payments through Visa, Mastercard, American Express, PayPal, and Stripe. Your payment information is never stored on our servers. All transactions are processed using encrypted and secure technology to protect your financial data.
7. Shipping Policy
Orders are processed within 1–2 business days, excluding weekends and holidays. Orders placed on weekends begin processing the next business day. We currently ship only within the United States and do not offer international shipping.
Shipping is free on all orders. Standard delivery takes approximately 3–5 business days. Once your order ships, you will receive an email with tracking details. Delivery times may vary due to courier delays, weather conditions, or other unforeseen events, and Trenvora cannot be held responsible for such delays.
8. Return and Refund Policy
We want every customer to be fully satisfied with their purchase. You have 30 days from the delivery date to initiate a return.
Returned items must be unused, unwashed, undamaged, and in their original packaging with all accessories included. Certain items may be marked as non-returnable on their product pages.
To start a return, contact us at support@trenvora.com or call us at +1 360-754-8000 during business hours. Please include your order number and reason for return. Approved returns will receive a prepaid return shipping label. You will not be charged for return shipping.
Once the returned item is received and inspected, you will be notified of approval or rejection. Approved refunds are issued back to the original payment method, typically within 5–10 business days. Exchanges are available for eligible products following the same return guidelines.
9. Intellectual Property
All text, images, graphics, logos, product descriptions, and content on the Site are the property of Trenvora and are protected by copyright and intellectual property laws. Unauthorized use, reproduction, or distribution of any material from the Site is strictly prohibited.
10. Disclaimer of Warranties and Limitation of Liability
We do not guarantee that the Site will be uninterrupted, secure, or error-free. Trenvora does not warrant that the results obtained from using the Site or any products purchased will be accurate or reliable.
You agree that we may suspend or discontinue the service at any time without notice. Trenvora, its employees, affiliates, suppliers, and partners will not be liable for any damages, including loss of profits, revenue, data, or replacement costs arising from your use of the Site or any products purchased. All use of the Site is at your sole risk.
11. Indemnification
You agree to indemnify and hold harmless Trenvora and its affiliates, partners, officers, employees, and service providers from any claim or demand arising from your violation of these Terms or any applicable law.
12. Governing Law
These Terms and any services provided by Trenvora are governed by the laws of the State of Indiana, United States.
13. Changes to Terms
We reserve the right to update or modify these Terms at any time by posting the revised version on this page. It is your responsibility to review the Terms regularly. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.
14. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
15. Contact Information
For questions regarding these Terms and Conditions, please contact us at:
Email: support@trenvora.com
Trenvora
6502 Grape Rd Indiana, 46544 United States